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Villas Ltd welcomes comments and observations by clients,
be they good or not so good. All comments are highly
valued as Nicolas Villas is always striving to improve
on areas of concern and learn from the good points.
If a client has a genuine complaint, this should initially
be reported to the overseas resort reception or agent
as soon as it becomes apparent. Nicolas Villas will
endeavour to do its utmost to rectify any problem in
resort, very often what might seem to be a serious problem
can sometimes be resolved relatively easily when the
problem is known and local knowledge used. However,
if the problem cannot be
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rectified to the client's
satisfaction in resort, a complaint must be made in
writing within 7 days of the return date outlining the
problems experienced. No liability can be accepted where
this procedure has not been followed. Nicolas Villas
Ltd undertakes to acknowledge the complaint upon receipt
and to respond within 28 days unless extenuating circumstances
prevail. If appropriate, should an offer of compensation
be made, this will be set out in the correspondence.
In the event that this is not acceptable, it is the
responsibility of clients to take the matter by arbitration
of the courts.
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